Nov 27, 2020
The primary corrective strategy we must embrace is that assigning
blame whether intrinsic or extrinsic, is wasted time and energy. It
is not possible to blame and improve at the same time. This is
vital for people at all levels to embrace, but particularly in
management/leadership. A just culture where people feel empowered
to come forward with errors is vital to safe and secure operations.
Errors are going to occur, and it is our knowledge of them that
allows system and process modification to prevent similar errors
moving forward. Think of it like this, if you are a parent meeting
your child’s first “boyfriend or girlfriend”, it is your response
that often dictates whether you meet the next one or not.